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Frequently Asked Questions

Q: How secure are my credit card details?

A: Your credit card details are protected by a powerful encryption technology called SSL (Secure Sockets Layer). This ensures your credit card details are seen only by you and the bank performing the transactions (in this case, Westpac Bank).

Q: What if I don't want to use my credit card online?

A: If you don't wish to use your credit card online, simply enter products into your shopping basket as normal, then once you have entered your name and address simply choose the 'print and fax' option. Here, you will be able to print your order and fax it to the Gallery Store with your credit card details. The Gallery Store fax number is +61 (0) 7 3840 7149.

Q: What if I need to return something I purchase?

A: We are happy to accept returns if they are returned within one month of you receiving them. We also ask that the products are returned to us in the same condition you received them, with original packaging, and that you enclose the original receipt.

Q: How long will my order take to arrive?

A: In most cases, depending on your location, your order will arrive between a few days to a week. As some of our products are rare or hard-to-find books, they may take a little longer to supply. If your order is likely to take longer than two weeks to fill, we will email you with an estimated delivery time upon receiving your order.

Q: What if my order doesn't arrive?

A: After placing your order with the Gallery Store, you will receive a confirmation email which contains your order number. If your order hasn't arrived within the recommended timeframe, simply submit an inquiry or telephone us on +61 (0) 7 3840 7147 with your order number and we will track your order for you.

Q: What if I can't find the book I am looking for online?

A: Visit our book search page and fill in the search form. The Gallery Store book buyer will attempt to locate the book for you. You will receive an email back with the book's availability, purchase price, and ordering details.

Q: How can I arrange an external sales visit?

A: To arrange for a Gallery Store staff member to visit your school or company with a selection of art books for purchase, please contact the Gallery Store external sales representative on (07) 3840 7132 or 0410 637 132, or by submitting an inquiry.