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Terms and Conditions


An item can be returned to the Gallery Store within 30 days of its receipt. Your purchase price will be refunded once the product has been returned in its original condition and packaging along with the original receipt.

Returns should be carefully packed and posted to:

Gallery Store
Queensland Art Gallery
PO Box 3686
South Brisbane QLD 4101

Please indicate your return preference for either a refund on your credit card or a Gallery Store gift voucher to the value of the original purchase.


As above, on receipt of the returned item, the Gallery Store can either refund your credit card or, alternatively, a gift voucher can be sent to you for the value of the original purchase. Note, the gift voucher can be used for redemption on in-store purchases only. The Gallery Store is open Monday to Friday 10am – 4.45pm, and 9am – 4.45pm on Saturday and Sunday.

Damaged goodsx

If an item arrives damaged, please advise us immediately on (07) 3840 7290 or by email Please return the damaged item to the Gallery Store. Once we have viewed any damage you will be sent a replacement item freight free. If there are any delays in sending a replacement item we will notify you by email.

Cancellation of orders

If you have finalised your order and received an order number but wish to cancel it, please call the Gallery Store on (07) 3840 7147 or email within 3 working days of the date you placed your order.

Note, if your order has already been dispatched it is unable to be cancelled.

Privacy and security

Protection of personal information and financial details is taken very seriously by the Queensland Art Gallery and Gallery Store. Personal information in relation to your order will not be released to any third parties.

Credit card details entered into the Gallery Store website are encrypted in a two-stage process through Westpac Bank. All your details are encrypted using a Secure Sockets Layer encryption technology which will be indicated by a padlock image at the bottom of your screen. This ensures that your credit card details are seen only by yourself and the bank performing the transactions.